The Wheel, 3 of 8
The Wheel
Developing and innovating our offering
Which one of our services do you know best, and which one do you know the least?
What got us here won't always get us where we're going. Even with one of the strongest portfolios in the industry we need to stay ahead of our clients' expectations and the pace of change around us.
Innovation is how we continue to strengthen the value we deliver and how we deliver it. With more than 90 years of experience protecting what matters most, we know the right questions to ask and where to look for improvement. This inquisitive spirit, and our ability to see what others miss, is central to how we support our clients. It enables us to innovate with purpose, applying data and risk intelligence more systematically, integrating AI to augment our people and processes, and enhancing service delivery through connected sensors, autonomous systems, and wearable technology.
We continue to invest in digital capabilities, technologies, and the development of our people to increase the value we bring. This reinforces our position as an industry leader and keeps the wheel turning – helping us stay ahead of the competition and deliver the greatest value for our clients as well as for Securitas.
We are proud to have a wide range of specialized security services, risk management, and digital capabilities.
As the wheel illustrates, our portfolio spans a wide range of specialized security services, risk management, and digital capabilities. We have at least as deep specialization in each area as the niche players, but our unique competitive advantage comes from that they are all designed to work together in a connected ecosystem that brings out the full power of our global presence, technology, and data and digitalization.
We sell these services in three different ways:
• Stand alone – Individual services sold and delivered independently within one business pillar to meet a defined client need. This is often the starting point of a client relationship.
• Cross- and upsell – Additional services introduced across business units, sold and delivered separately but coordinated to increase client value and efficiency.
• Integrated services – Services from multiple pillars designed and delivered together as one coordinated solution to address more complex client needs and optimize total cost of ownership.
To grow, we must be able to scale.
Different services play different but equally important roles in our long-term success. High-volume services such as guarding and installations are often entry points that rely on efficient operations and consistent quality – and they remain core strengths where we leverage our presence and expertise most. At the same time, scalable, predictable, and recurring services such as monitoring, maintenance, packaged solutions, and security risk management allow us to create even more value for clients while supporting stronger margins and accelerated growth. Together, these complementary areas form a balanced offering that helps us serve clients now and in the future.
Why do we need to keep innovating?
Indeed!
Try again!
But remember: It all starts with the client.
Everything begins with understanding our clients' needs and risks. We take the time to learn their operations and priorities so we can better understand what truly matters to them. From there, we take a consultative approach, leveraging our expertise, business and risk intelligence, and thanks to our deep specialization and breadth of offering we can design the most effective security program for them.
This value-based collaboration and sales approach differentiate us from the competition, and we use our business acumen to ensure that we deliver long-term strategic value to both Securitas and the client.
Take a few minutes to reflect on the following questions:
Why is it important to both have deep expertise and wide breadth of services?
How do you convince a client who has one service to extend to more, or even to go for a solution?
Why do we need to develop our offering?
The Wheel
Now you know how we create and develop our offering.